LEGAL
Privacy Policy
Last updated: August 3, 2026
1. Who we are
WCT Platforms is developed and operated by WCT Consulting AB, Sweden. Questions about this policy or our processing of personal data can be sent to support@wctplatforms.se.
2. Scope
This policy describes how WCT Platforms processes information when merchants use our ecommerce operations products, including ChargebackBot. The merchant remains responsible for its customer relationship and determines why customer and order data is processed. WCT Consulting AB processes that data to provide the requested service.
3. Information we process
Depending on the enabled product and merchant configuration, we may process account identifiers, staff email addresses, Shopify order and dispute identifiers, order numbers, shipment tracking numbers and events, proof-of-delivery metadata, support conversation identifiers, operational status history and technical logs. A proof-of-delivery document may be transferred between authorized services when that functionality is enabled.
4. Why we process information
We process information to authenticate authorized users, provide and secure the platform, match operational records, verify shipment and dispute information, maintain an audit trail, troubleshoot errors and respond to support requests. We do not sell personal information or use merchant customer data for advertising.
5. Service providers and integrations
We use service providers and merchant-authorized integrations to operate the platform. These may include infrastructure and database providers as well as Shopify, Re:amaze, Discord and shipment-tracking services. Information is shared only as necessary to perform the configured workflow and remains subject to the applicable provider terms and merchant settings.
6. Retention
Completed ChargebackBot case and tracking records are retained for no more than 12 months after their last update. Technical job-run records are retained for 90 days, and completed privacy-request audit records for 30 days. Expired OAuth state records are deleted automatically. Temporary files used for an authorized transfer are not intentionally retained after the transfer is completed. Active in-transit cases remain until resolved or deleted on merchant instruction. Further terms are available in our Data Processing Terms.
7. Security
We apply access controls, encrypted network connections, restricted service credentials, validation checks and audit records designed to protect information. No method of storage or transmission is completely secure, but we work to limit access to authorized users and systems.
8. International processing
Service providers may process information in countries outside the merchant's or customer's country. Where required, the merchant and WCT Consulting AB are responsible for using appropriate contractual and legal safeguards.
9. Individual rights
Individuals should normally contact the merchant from which they placed an order to exercise privacy rights relating to order or customer data. Merchants can contact us for assistance with an authorized access, correction or deletion request.
10. Changes
We may update this policy as the platform or legal requirements change. The latest version and its effective date will be published on this page.
11. Contact
WCT Consulting AB
Swedish organization number: 559593-7110
Sweden
support@wctplatforms.se